Thank you for choosing elegantedgeboutique.org!
We are committed to providing you with high-quality jewelry products, including:

  • NECKLACES
  • EARRINGS
  • RINGS
  • BRACELETS

If you are not satisfied with your purchase, please carefully read the following refund and return policy.

1. Eligible Cases for Refund

1.1 Defective or Problematic Items

If the item you received falls under any of the following categories, you may request a refund or a replacement:

  • Item is damaged
  • Received the wrong item
  • Item has obvious quality defects
  • Item is missing

Please contact us within 7 days of receiving your order and provide the following:

  • Order number
  • Photos or videos of the item
  • A description of the issue

1.2 Returns for Non-Quality Issues

If you wish to return an item for personal reasons (e.g., you do not like it, the size is unsuitable, etc.), the following conditions must be met:

  • The item has not been worn
  • The item has not been used
  • The original packaging remains intact
  • The item is in a resalable condition

Additionally, you must submit your return request within 14 days of receiving your order.

2. Cases Ineligible for Refunds or Returns

Refunds are typically not supported in the following situations:

  • Jewelry that has been worn or used
  • Items damaged by human error
  • Requests submitted after the refund application deadline has passed
  • Items that cannot be resold due to personal care or hygiene reasons

3. Refund Process

The steps to request a refund are as follows:

  1. Contact Customer Service to submit a refund request
  2. Provide your Order Number and relevant supporting documentation
  3. Customer Service reviews your request
  4. Obtain the return shipping address
  5. We process the refund once the returned items have been received

4. Refund Processing Time

Once your refund request has been approved:

  • It will typically be processed within 1–3 business days
  • The funds will be returned to your original payment method
  • It usually takes 5–10 business days for the funds to appear in your bank or payment account

5. Shipping & Return Shipping Costs

Quality Issues or Shipping Errors

We will cover the cost of return shipping.

Returns Due to Personal Reasons

The customer is responsible for:

  • Return shipping costs
  • The original shipping fees

6. Order Cancellation

  • Orders may be cancelled for a full refund prior to shipment
  • Once an order has been shipped, it must be processed according to the standard return procedure

7. One-Time Purchase Policy

All products on this website are sold as:

  • One-Time Purchases
  • No automatic renewals
  • No subscription services
  • No recurring charges

You will be charged only once at the time you place your order.

8. Right to Refuse Refunds

We reserve the right to refuse a refund under the following circumstances:

  • The item does not meet the return criteria.
  • False information has been provided.
  • The refund request is deemed malicious.
  • The request falls outside the designated refund period.

9. Contact Us

If you wish to request a refund or have any questions, please contact us:

  • Email: help@elegantedgeboutique.org
  • Address: 236 NE 79TH AVE, PORTLAND, OR 97213

Thank you for your support and understanding of elegantedgeboutique.org!
We are committed to continuously providing you with an exceptional shopping experience and superior customer service.